Serena Baney

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Shipping & Terms

How do I place an order?

Placing an order is simple: Find something you like, add it to the cart, pay for the item, and get ready to be amazed!

With that being said…

We do reserve the right to refuse any order you place with us.

We may, in our sole discretion, limit or cancel quantities purchased per person, per business, or per order.

These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing, and/or shipping address. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the email and/or billing address / phone number provided at the time the order was made, and provide details as to the refunded order.

What methods of payment are available?

All online payments are processed through PayPal, which means each and every payment method available and accepted through PayPal is available to be used on our site. This includes Visa, MasterCard, American Express, Discover, PayPal, Amazon Payments, and more!

Do I need to create an account in order to place an order?

You do not need to register an account with us to shop with us. You have the option to shop as a guest account, and purchase your items neither with an account registered with us, nor with PayPal.

However, registering an account and opting in to subscribe to our newsletter enables you to get notifications on exclusives, discounts, and more not offered to the public or published on our website. It also allows you to view all of your past and current orders and their details.

What is the shipping process?

All purchases will be shipped via priority mail. Please allow 7-10 business days for the order to be processed and completed. During peak holiday shipping times, please allow 10-14 business days for shipping to be completed.

If any item you may purchase is on back order, you will be notified via email when it is back in stock. Please allow 7-10 business days after that notification to receive your item(s).

What shipping methods are available?

We currently utilize USPS for all of our shipping needs. The various shipping methods and options available via USPS (Express, Priority, etc.) are available to you during the checkout process.

For additional information about USPS Shipping Methods check here.

Do you ship internationally?

Yes! We do ship internationally. All shipping, domestic or international, is handled via USPS and the various shipping options and rates will become available to you during the checkout process.

What happens if the item(s) I’ve received are faulty / incorrect / damaged / missing?

Every so often mistakes happen, but we do our best to fix them and correct any issues you may have. If you have noticed that we have made a mistake with your order, please contact sales@serenabaney.com and we will look into it and fix the situation right away. Please include your order reference # at all times when emailing customer service.

How can I return a product / order?

We are happy to refund any purchases, provided they are returned by registered mail in their original condition, to the address provided below within 14 working days from receipt. Please be sure to clearly mark your return shipment as returned goods on any customs or postal forms. We will refund any sums that you have paid to us with the exception of postage and packing. Only products that are in their original condition will be refunded. Others will be returned to the customers at their own cost.

Please send returned items to:
Serena Baney
5592 Timberfalls Rd. NW
Albuquerque, NM 87114

How long will it take for my return to be processed?

It may take up to 30 days to complete the process of a return. Please be sure to email sales@serenabaney.com upon arrival of your product if you notice any issue with it, and it must be returned within 14 days to the address below upon receiving your package.

Do I have to pay shipping for my return item(s)?

In the case of faulty / incorrect / damaged items, we will cover the return shipping charges. However, if a return is made for other reasons, the customer is responsible for the return shipping cost.

Who should I contact in regards to any additional questions?

If you have any questions whatsoever, please don’t hesitate to send an email to sales@serenabaney.com, and we will get back to you immediately.

Alternatively, you can reach out to us using the form on our Contact page or via any of our social media channels.